Frequently Asked Questions
Can you personalise my products?
YES, we can 🖋
We are 3D printing our moulds and stamps so we're happy to design any custom shape or logo for you - please message with your idea for a quote and we'll message you to confirm the design prior to manufacturing.
What payment method do you accept?
Almost anything 🐔
All major credit and debit cards accepted, along with PayPal or cash on collection.
What is your shipping policy?
Within 1 day ⏳
We aim to process your order within 24 hours of order placement and use Royal Mail 2nd Class for delivery, unless requested otherwise. For dispatching personalised products please allow for 5 working days.
How will my products arrive?
Through letterbox 📫
Our entire product portfolio has been designed with eco-friendly, smooth shipping in mind: we use recycled cardboard boxes and paper tape, delivered as "large letter" whenever possible so that it can be posted through your letter box.
Do you accept returns?
Yes, if unused 🔙
Should you feel dissatisfied or just changed your mind please don't hesitate to let us know and we'll come up with a mutually acceptable solution.
Please note: due to hygienic reasons only unopened, unused items may be returned.
What is your refund policy?
14 days - no hassle 💰
We offer a 14-day money back guarantee: if you have any complaint about any item within 14 days of purchase we'll refund the full purchase price of the item, no hassle. (Postage costs excluded.)